Chapter 11 was entitled game changers and how to address performance counseling and conflict resolution. The behavior of employees is very important to discuss and needed to be hit on in the power point. It is also important to talk about conflict resolution as there are bound to be conflicts that go on in the work place. When meeting with people about performance it is very interesting to see what phases you should go through. The phases were outlined in the power point to ensure they would know them. Taking disciplinary action against employees is never desired but sometimes needs to be done. Termination may need to occur if the grounds permit it.
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AuthorMatt Procopio, AFC Cleveland, Team Liaison. Assistant Men's Soccer Coach at Tiffin University. Daily Time sheet
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